Service Manager – Consumer Electronics

Our Toronto based client, an established import/export firm, is in need of a Service Manager to manage its dealer repair network and customer service department. Candidates must be expertly familiar with consumer electronic products and have experience in a leadership role.

• Manage product service department performance to achieve business success
• Manage/liaise consumer help lines
• Management of independent network of service contractors
• Vendor relations & parts procurement
• Display knowledge of consumer electronic products
• Lead, train and develop employees
• Develop and maintain strong working relationships to promote a positive work environment
• Communicate and enforce company policies

• 3+ years relevant work experience managing a service department
• Technical knowledge of electronic consumer products
• Customer service/handling skills
• Competent with computer applications including: Windows, Word, Excel and Outlook
• Demonstrated leadership, interpersonal and organizational skills
• Excellent communication skills, written and verbal
• Team builder
• Encourage, change and empowerment

• Salary: 60 – 75k commensurate with experience
• Vacation: 2 weeks
• Benefits

We thank all those who apply however, only applicants chosen for an interview will be contacted. Candidates must be legally eligible to work in Canada without sponsorship. Please send applications to and quote job ref# CUSVCMGR140303.