Customer Care Associate

As one of the GTAs largest private appliance retailers our client is growing in leaps and bounds. They are looking for a customer service professional to join their team.  This role will be the face of the business for after-sales support and the primary point of contact for all customer service issues.  You must be able to work independently, prioritize and make quick decisions in a fast paced environment.

If you exemplify the Four Pillars of Success, we need to talk!

Pride:  Do you take pride in your team, your customers, your product and your workplace?

Passion:  Are you passionate about customer service?  Do the little details matter to you?

Perfection:  Do you strive for perfection?  Do you motivate others to meet your standards?

Professionalism:  Are you cool and calm under pressure?

Position Overview

  • Champion and resolve all customer service issues – over the phone and in-person
  • Keep calm under pressure, diffuse difficult customer situations
  • Be the face of the business for after-sales support
  • Utilize decision-making skills to obtain optimal results


  • 3-5 years of experience in a customer service role
  • Passion for helping customers
  • Excellent customer service skills, Ability to manage customer complaints
  • Strong verbal and written communication skills
  • Solid multitasking skills
  • Team player
  • Demonstrated flexibility to adapt to a constantly changing environment


  • Salary $40,000 – $45,000 commensurate with experience
  • Benefits
  • Vacation – 2 weeks

We thank all those who apply however, only applicants chosen for an interview will be contacted.  Candidates must be legally eligible to work in Canada without sponsorship. Please send applications to and quote job ref# CASCCA140530.